Frequently Asked Questions

Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please
contact us.

Delivery

Our delivery partners are DPD who have made a real name for themselves with food suppliers for not cocking things up – unlike other couriers we have known in the past. We send ours on 24 hour guaranteed delivery. In our experience the vast majority of parcels arrive before noon. Some of the UK’s further flung destinations may take two days and cost slightly more, but we will advise you of any surcharge. These include the following Scottish postcodes:-

AB36-38, AB55-56

FK17-21

IV1-39, IV52-54, IV63

KW1-14

PA21-40

PH19-26, PH30-4, PH49-50

Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

as well as Isle of Man, Channel Islands, Ulster

Delivery Dates

On the checkout page of the website, you will be asked to choose your delivery date from the available options. 

You can collect from the Smokery – this carries a charge of £2 for packaging. If you don’t want any packaging, you will be refunded the £2 on collection.

If you’re moving house, you can change your delivery address from Your Account, under ‘Delivery details’. The option won’t be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we’re coordinating high numbers of deliveries, such as Christmas. In these cases, ‘Your Account’ will direct you to send us a message on Live Chat.

All our packaging will ensure our product arrives with you cool and ready to devour. The boxes, ice packs and insulated bags are reusable and not only functional but finish off a present that you would be proud to give and thrilled to receive. We constantly review our packaging to ensure we use the most recyclable yet practical – after all, it has to keep your goodies chilled in transit.

Product Information

Each pack will the clearly marked with a sell by date. In most cases, this will be for at least 21days, provided the pack is kept unopened, in your fridge. Some of our products contain dairy (pates, potted prawns etc) which will carry shorter shelf life. 

We use oak and apple wood from British trees, specially graded to produce the optimum size of tiny wee chippings that suit our wonderful old smoker.

All our smoked goods freeze brilliantly – for up to 3 months. The only exception is Cod’s Roe which becomes soft on thawing.

Almost everything has a minimum of 5 days’ shelf life, but it depends on the product and how we’ve packaged it. Everything comes labelled with a use-by date for you to follow. We also recommend you freeze any meat you won’t be eating within a couple of days, especially mince, sausages, and burgers. It will stay very tender and flavourful after defrosting.

We sometimes sell products from our deep freeze. These will probably arrive thawed and should not be refrozen. You will be advised in advance.